How to use the Inbox Repair Tool to recover email in Outlook 2002, Outlook 2003, Outlook 2007, and Outlook 2010
For a Microsoft Outlook 2000 version of this article, see 197316 .
For a Microsoft Outlook 2000 (IMO) version of this article, see 197315 .
For a Microsoft Outlook 98 version of this article, see 181325 .
§ Folders
§ Messages
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This article helps you use the Inbox Repair Tool (Scanpst.exe) to recover folders and items from a corrupted Personal Folders (.pst) file or offline folder (.ost) file in Microsoft Outlook 2002, Outlook 2003, Outlook 2007 and Outlook 2010. Scanpst.exe is installed automatically when you install Microsoft Office or Microsoft Outlook. Scanpst.exe is not available as a download.
If you are interested, this article also describes what the tool does and how the tool validates and corrects errors in the .pst or .ost file. See the "More Information" section. However, this supplemental information is not required to use the Inbox Repair tool.
This content is designed for an intermediate computer user, unless otherwise stated.
If you are interested, this article also describes what the tool does and how the tool validates and corrects errors in the .pst or .ost file. See the "More Information" section. However, this supplemental information is not required to use the Inbox Repair tool.
This content is designed for an intermediate computer user, unless otherwise stated.
How to use the Inbox Repair Tool
To recover folders and items from your corrupted .pst or .ost file, you have to do the following:
1. Run the inbox repair tool. For more information, go to "Step 1: Run the Inbox Repair Tool to diagnose and repair errors" section.
2. Recover the repaired items. For more information, go to the "Step 2: Recover the repaired items" section.
3. Optionally, you can try to recover additional repaired items from the backup personal folder. For more information, go to the "Step 3: Recover repaired items from the backup file" section.
Note The examples in the following sections show how to use the Inbox Repair Tool on a .pst file. However, you can use the same procedures for an offline folder (.ost) file.
Step 1: Run the Inbox Repair Tool to diagnose and repair errors
To recover your data, you must first run the Inbox Repair Tool.
For more information on running the Inbox Repair Tool, click the following article number to view the article in the Microsoft Knowledge Base:
For more information on running the Inbox Repair Tool, click the following article number to view the article in the Microsoft Knowledge Base:
272227 How to find and run the Inbox Repair tool in Outlook
Note If you are using Outlook 2002 or if you are using a .pst file in Outlook 2003 that was created in an earlier version, the Inbox Repair Tool may not work if your .pst file has approached the 2-GB size limit. Therefore, check the file size before you continue. Depending on your Windows version, your .pst file might be located in one of the following folders.
Windows Vista or Windows 7: disk drive:\users\username\AppData\Local\Microsoft\Outlook
Windows XP and Windows 2000: disk drive:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook
If the file has approached the 2-GB size limit, you can use the PST/OST cropping tool to make the file smaller. For more information about the PST/OST cropping tool, click the following article number to view the article in the Microsoft Knowledge Base:
Windows Vista or Windows 7: disk drive:\users\username\AppData\Local\Microsoft\Outlook
Windows XP and Windows 2000: disk drive:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook
If the file has approached the 2-GB size limit, you can use the PST/OST cropping tool to make the file smaller. For more information about the PST/OST cropping tool, click the following article number to view the article in the Microsoft Knowledge Base:
296088 Oversized PST and OST Crop tool
To manually find and run the Inbox Repair Tool, follow these steps:
1. Exit Outlook.
2. Make sure that the Show hidden files and folders option is enabled in your folder options. The Scanpst.exe is a hidden file on your computer, and you might be unable to locate it if this setting is not enabled. To check this setting, follow these steps:
a. a. Click Start, and then click Run.
Note If you are using Windows Vista, use the Start Search box.
Note If you are using Windows Vista, use the Start Search box.
b. Type Control Folders, and then click OK.
Note If you are using Windows Vista, right-click Control Folders, and then click Run as administrator.
Note If you are using Windows Vista, right-click Control Folders, and then click Run as administrator.
c. If you are using Windows Vista, double-click Folder Options.
d. Click the View tab.
e. Under Hidden files and folders, make sure the Show hidden files and folders option is selected, and then click OK.
3. Click Start, and then click Find or Search, depending on which version of Windows that you are running.
4. In the search box, type Scanpst.exe. If you cannot find the Scanpst.exe file by using Find or Search, try to locate the file manually. Check the following locations for the file. Where the file is located depends on which version of Windows you are using:
o disk drive:\Program Files\Microsoft Office\OFFICEnn
where nn is 10 for Office XP, 11 for Office 2003, 12 for Office 2007, and 14 for Office 2010
where nn is 10 for Office XP, 11 for Office 2003, 12 for Office 2007, and 14 for Office 2010
o disk drive:\Program Files\Common Files\System\Mapi\1033\
o disk drive:\Program Files\Common Files\System\Mapi\1033\NT
o disk drive:\Program Files\Common Files\System\MSMAPI\1033
o disk drive:\Program Files(x86)\Microsoft Office\Officenn
where nn is 10 for Office XP, 11 for Office 2003, 12 for Office 2007, and 14 for Office 2010
where nn is 10 for Office XP, 11 for Office 2003, 12 for Office 2007, and 14 for Office 2010
o disk drive:\Program Files(x86)\Common Files\System\Mapi\1033\
o disk drive:\Program Files(x86)\Common Files\System\MSMAPI\1033
5. Double-click the Scanpst.exe file to open the program.
6. Click Browse to locate the .pst file.
o Windows 98 or Windows Me: disk drive\Windows\ Local Settings\Application Data
o Windows NT 4.0: disk drive\WINNT\Profiles\username\Local Settings\Application Data
o Windows XP or Windows Server 2003: disk drive:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook
o Windows Vista or Windows 7: disk disk drive:\users\username\AppData\Local\Microsoft\Outlook
Note The default .pst location for Outlook 2010 on Windows 7 is disk drive:\Users\username\Documents\Outlook Files. For Outlook 2010 on Windows Server 2003 or Windows XP, the default location is disk drive:\Documents and Settings\username\My Documents\Outlook Files.
7. Click Start. The Inbox Repair Tool scans the file and reports whether it found any errors.
8. Click OK.
After you run the Inbox Repair Tool and restart Outlook, you should see a list of recovered folders in the left navigation pane in Outlook. The next step is to move the recovered items to a new Personal Folders (.pst) file in your profile. To do this, go to "Step 2: Recover the repaired items."
Step 2: Recover the repaired items
Now that you have run the Inbox Repair Tool, you are ready to recover the repaired items. To start, create a new Personal Folders (.pst) file entry in your profile. Then, you can move the recovered items to your new Personal Folders (.pst) file.
1. After you run the Inbox Repair Tool, start Outlook. If you use multiple profiles in Outlook, make sure that you select the profile that contains the Personal Folders (.pst) file that you tried to repair.
2. On the View or Go menu, click Folder List to turn on the Folder List view.
3. In your Folder List, you should see the following recovered folders:
4. Recovered Personal Folders
5.
6. Calendar
7. Contacts
8. Deleted Items
9. Inbox
10. Journal
11. Notes
12. Outbox
13. Sent Items
14. Tasks
These recovered folders are usually empty because this is a rebuilt .pst file. You should also see a folder named Lost and Found. This folder contains folders and items that the Inbox Repair Tool recovered. Unfortunately, items that are missing from the Lost and Found folder may be beyond repair.
15. Create a new Personal Folder (.pst) file in your profile. The steps may be different, depending on which version of Outlook you are running.
Outlook 2002
Outlook 2002
a. On the File menu, point to New, and then click Personal Folders File (.pst).
b. Click Create to open the Create Microsoft Personal Folders dialog box.
c. Enter a file name for your new Personal Folders (.pst) file, and then click OK.
d. You should have a new Personal Folders (.pst) file in your profile.
Outlook 2003
e. On the File menu, point to New, and then click Outlook Data File.
f. Click OK to open the Create or Open Outlook Data File dialog box.
g. Enter a file name for your new Personal Folders (.pst) file, and then click OK to open the Create Microsoft Personal Folders dialog box.
h. Enter a file name for your new Personal Folders (.pst) file, and then click OK.
i. You should have a new Personal Folders (.pst) file in your profile.
Outlook 2007
j. On the File menu, click Data File Management.
k. Click Add to open the New Outlook Data File dialog box.
l. In the Types of storage dialog box, click to select Office Outlook Personal Folders File (.pst), and then click OK.
m. In the Create or Open Outlook Data File dialog box, select the location and a file name for your new Personal Folders (.pst) file, and then click OK.
n. Click OK.
o. You should have a new Personal Folders (.pst) file in your profile.
Outlook 2010
p. Click on the File tab on the ribbon, and then click the Info tab on the menu.
q. Click the Account Settings button, and then click Account Settings again.
r. Click the Data Files tab.
s. Click Add to open the Create or Open Outlook Data File dialog box.
t. Enter a file name for your new Outlook Data (.pst) file, and then click OK.
u. You should have a new Outlook Data (.pst) file in your profile.
16. Drag the recovered items from the Lost and Found folder to your new Personal Folders (.pst) file.
17. When you have finished moving all items, you can remove the Recovered Personal Folders (.pst) file from your profile. This includes the Lost and Found folder.
18. If you are satisfied with the information that you recovered, you are finished. However, if you want to try to recover additional information, go to "Step 3: Recover repaired items from the backup file."
Step 3: Recover repaired items from the backup file
Note If you could not open your original Personal Folders (.pst) file before you ran Inbox Repair Tool, the following procedures may not work. If it does not work, then unfortunately, you will be unable to recover any additional information. If you could open the file, the following procedure may help you recover additional items from your damaged Personal Folders (.pst) file.
When you run Inbox Repair Tool, the option to create a backup of the original Personal Folders (.pst) file is automatically selected. This option creates a file on your hard disk that is named "File name.bak" (without quotation marks). This file is a copy of the original File name.pst file with a different extension. If, after Step 2, you think that you are still missing items, you can try to recover additional information from this backup file by following these steps:
Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.
When you run Inbox Repair Tool, the option to create a backup of the original Personal Folders (.pst) file is automatically selected. This option creates a file on your hard disk that is named "File name.bak" (without quotation marks). This file is a copy of the original File name.pst file with a different extension. If, after Step 2, you think that you are still missing items, you can try to recover additional information from this backup file by following these steps:
Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.
1. Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.
2. Make a copy of the .bak file and give the file a new name with a .pst extension. For example, name the file "New name.pst" (without quotation marks).
3. Import the New name.pst file that you created in the previous step by using the Import and Export Wizard in Outlook. To do this, follow these steps:
a. On the File menu, click Import and Export.
Note On Outlook 2010, click the File tab on the Ribbon, click Open, and then click Import.
Note On Outlook 2010, click the File tab on the Ribbon, click Open, and then click Import.
b. Click Import from another program or file, and then click Next.
c. Click to select Personal Folder File (.pst), and then click Next.
d. Under File to import, click Browse, and then double-click your Newname.pst file.
e. Under Options, click Do not import duplicates, and then click Next.
f. Under Select the folder to import from, click to select the Personal Folders (.pst) file, and then click to select Include subfolders.
g. Click to select Import folders into the same folder in, and then select your new Personal Folders (.pst).
h. Click Finish.
Note Remember that the backup file was the original corrupted file, and you may find that you cannot recover anything other than what was recovered in the Lost and Found folder. If you cannot import the Newname.pst file into Outlook, unfortunately you have lost all the information that is not in the Lost and Found folder.
The Inbox Repair Tool cannot repair every problem that is detected. In some cases, items may not be recovered if they were permantently deleted or corrupted beyond repair.
For those who are interested, this section describes exactly what the Inbox Repair tool does and how the tool validates and corrects errors in the .pst or .ost file.
What the Inbox Repair Tool does
When you run the Inbox Repair Tool on a Personal Folders (.pst) file, it does the following:
· The Inbox Repair Tool analyses the Personal Folders (.pst) file directory structure and item headers to try to recover all folders and items.
· If the Inbox Repair Tool recovers the Personal Folders (.pst) file, it means that the repair tool found problems, and repaired what it could.
· The Inbox Repair Tool tries to turn any file into a Personal Folders (.pst) file. For example, if you rename an executable file to "Something.pst" (without quotation marks), the tool changes the file to a mountable .pst file.
· The Inbox Repair Tool makes a backup copy of any Personal Folders (.pst) file before trying to repair the file.
How the Inbox Repair Tool validates and corrects errors
ScanPST mostly validates and corrects errors in the internal data structures of a .pst file. The .pst file is a database file. Therefore, structures, such as BTrees and reference counts, are checked and repaired as necessary. These low-level objects have no knowledge of the upper-level structures, such as messages, calendar items, and so on, that are built upon them.
If ScanPST determines that a specific block of the structure or table is unreadable or corrupted, ScanPST removes it. If that block was part of a specific item in Outlook, the item will be removed when it is validated.
You may not expect this behavior. However, the removal of the item is appropriate given the circumstances. Also, this specific kind of situation is probably very rare, and it will always be entered in the ScanPST log file.
At a higher level, the more visible changes that you see involve folders and messages.
If ScanPST determines that a specific block of the structure or table is unreadable or corrupted, ScanPST removes it. If that block was part of a specific item in Outlook, the item will be removed when it is validated.
You may not expect this behavior. However, the removal of the item is appropriate given the circumstances. Also, this specific kind of situation is probably very rare, and it will always be entered in the ScanPST log file.
At a higher level, the more visible changes that you see involve folders and messages.
Folders
ScanPST examines every folder in the .pst and performs the following operations:
1. ScanPST makes sure that there are the correct tables associated with the folder.
2. ScanPST checks every row in each table and makes sure that the message or the subfolder exists in the system.
3. If ScanPST cannot find the message or the subfolder, ScanPST removes the row from the table.
4. If ScanPST does find the message or the subfolder, ScanPST validates the message or the folder.
5. If that validation fails, the message or folder is considered corrupted, and it is removed from the table and deleted from the database.
6. If the validation succeeds, ScanPST does another analysis to make sure that the now-recovered message values are consistent with the values in the table. Corrupted folders are recreated from scratch, if necessary. These folders contain no user data.
Messages
Most users will be concerned by message operations, because a corrupted item is likely to cause something to be deleted from the .pst file. ScanPST performs the following operations on messages:
1. ScanPST does some basic validation of attachment tables and recipient tables. This operation resembles how a folder works with the messages in it.
2. As soon as the recipient table is validated to guarantee correctly formatted recipients, ScanPST makes any changes that are required to synchronize these valid recipient table contents to the recipient properties on the message. ScanPST also guarantees that the message's parent folder refers to a valid folder. The following message properties are checked to make sure that they follow valid data formats:
o PR_MESSAGE_CLASS
ScanPST checks that this property exists. If the property does not exist, it is set to IPM.Note.
ScanPST checks that this property exists. If the property does not exist, it is set to IPM.Note.
o PR_MESSAGE_FLAGS
Each flag is validated separately.
Each flag is validated separately.
o PR_SUBMIT_FLAGS
This validation resembles the operation for message flags.
This validation resembles the operation for message flags.
o PR_CLIENT_SUBMIT_TIME
If the submit flags indicate that the message is marked as submitted, this property must exist. If not, the time is set to Now.
If the submit flags indicate that the message is marked as submitted, this property must exist. If not, the time is set to Now.
o PR_SEARCH_KEY
This property must exist. If the property is not present, a random GUID is generated for it.
This property must exist. If the property is not present, a random GUID is generated for it.
o PR_CREATION_TIME
This property must exist. If the property is not present, the time is set to Now.
This property must exist. If the property is not present, the time is set to Now.
o PR_LAST_MODIFICATION_TIME
This property must exist. If the property is not present, the time is set to Now.
This property must exist. If the property is not present, the time is set to Now.
o PR_MESSAGE_SIZE
Sizes are recalculated and compared to stored values. If sizes differ by some delta, the calculated value is written.
Sizes are recalculated and compared to stored values. If sizes differ by some delta, the calculated value is written.
No validation is explicitly done on body-related properties or on subject-related properties, except the implicit low-level validation that this article discusses earlier. The recipient display properties are modified to be consistent with the recovered recipient table. As soon as this operation is complete, other algorithms are run to collect all the orphaned messages and to put them in an Orphans folder.
For more information about binary trees (btrees), visit the following Microsoft Web site:
For more information about binary trees (btrees), visit the following Microsoft Web site:
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